Paperless vouchers are a new and simple way to redeem itison vouchers!
In short, paperless vouchers let your itison customers show and redeem their own vouchers with you in seconds, without the need for a printed copy.
In this guide, we’ll explain the benefits of paperless vouchers for you, how paperless vouchers work for your customers, and how you can go paperless today.
How does paperless vouchers benefit you?
Paperless is covid-safe
Keeping you and your team safe is really important to us. Paperless vouchers provide a contactless way of redeeming vouchers, helping you and your team maintain a safe distance at all times.
Paperless cuts out the admin
With paperless vouchers, you don’t need to keep a paper copy, scan a QR code, or even use Hub to redeem your vouchers. It’s also secure: paperless vouchers are always checked to make sure they’re valid for use, so you don’t need to.
Paperless pays you faster
Because paperless vouchers are redeemed as soon as the customer uses them, your Hub will always be up to date, and you’ll be paid quickly for your vouchers.
How do paperless vouchers work?
If your customer wants to use a paperless voucher, just ask them to log in to their itison account and find their voucher. From there, they’ll see the option to Use paperless voucher
- Once they tap the button, they’ll be asked to confirm that they’re at your business, with a member of your team, and ready to get started.
- From there, we’ll fetch all of the voucher details so you can check the code, what the voucher’s for, and any small print or excluded dates.
- Once your team member has read and verbally accepted the voucher, the customer can tap to proceed. We’ll then ask them to confirm one more time, just to be sure!
And that’s it! Once they’ve tapped to confirm, the voucher is accepted. It’s been redeemed on Hub (feel free to check) and you can start delivering great service without any more admin.
If you or your customer need to cancel at any point during the process, there is always an option to reject the voucher or close the screen.
Ready to go paperless?
If you would like to add paperless vouchers to your feature(s), or want to chat about it further, please get in touch and we’ll be happy to help.