Right now, our mission of connecting customers with great local businesses has become more important than ever. To give consumers confidence to purchase, they need to know that they’ll be able to use their voucher or receive a refund if they’re not able to.
We know how quickly everything can change when there’s an update to restrictions. With that in mind, we’ve consulted with many of the businesses we work with to create clear and simple guidelines to protect business reputation, consumer purchases, and to remove extra work at a time when businesses are already stretched.
- Pay you quickly once vouchers are redeemed in HUB
- Quickly remove your feature if you close or are unable to fulfil vouchers
- Encourage members to spend credit with you if their vouchers are cancelled
- Give you visibility on HUB of any Covid-19 cancellations– see our member guarantee during Covid-19
- Handle all customer queries and refunds
- Where possible, extend your feature and help customers rebook