Yes! The value of any unredeemed or unused vouchers will be released after the expiration date of your feature, less any agreed service fee.
It is important that you redeem any used vouchers when an itison member visits your business (or quickly after they leave). For retail items, always redeem after their order is dispatched.
You will have between 13-30 days to complete redemption on any used vouchers following your feature's expiry date.
Any used vouchers which are not redeemed within this period will be paid as unredeemed vouchers, less any agreed service fee.
How and when you're paid for your unredeemed vouchers depends on the type of feature you have with itison. You can check out more info on payment terms for specific feature types below:
- Deal payment terms
- Event payment terms
- Retail payment terms for standard distance-selling items
- Retail payment terms for perishable, unique or personalised items
If you have any questions, don't hesitate to get in touch: hostservices@itison.com.